Close

News

Network Associates Introduces XML Based Help-Desk Tool

Magic Solutions, a division of Network Associates Inc, has enabled XML in the new release of Magic Total Service Desk.

The application, which tracks and maintains helpdesk service tickets, is available through a web interface, allowing end users to create tickets through their browser, and enables IT workers to access information across a network.

Extensible Markup Language (XML) enables the integration from back end to interface and allows custom configuration of database categories through a drag and drop interface.

In addition to corporate support departments, Network Associates plans to market the application to Management Service Providers (MSP), a new breed of outsourced helpdesk providers.


The product will ship in April.

Contact Magic Solutions, (800) 338-8754, www.magichelpdesk.com .


About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Reader Comments:

Thu, Oct 26, 2006 LarryWestMCSD Louisville, KY

Considering the words "SQL Server" were not mentioned in the Preparation Guide at all, did anyone else think there were way too many questions on SQL Server on this exam? I had at least five (out of 76). I didn't put it in my comments because I wasn't certain that it wasn't in the guide. All I reported was the spelling errors.

Fri, Oct 13, 2006 Aaron someplace

Thanks Larry!

Mon, Oct 9, 2006 Anonymous Anonymous

If the beta starts Oct. 13th, how come there is no preparation guide posted yet? Are people just supposed to prepare based on the title?

Add Your Comment Now:

Your Name:(optional)
Your Email:(optional)
Your Location:(optional)
Comment:
Please type the letters/numbers you see above