Pop Quiz: Making, Sharing Recordings in Windows 7
Applies to the "“Identifying Cause of and Resolving Desktop Application Issues" objective of Exam 70-685 Pro: Windows 7, Enterprise Desktop Support Technician.
Q: Which of the following Windows 7 applications allows both administrators and users to record the steps involved in installing a program, troubleshooting a problem, or as training materials?
- System Restore
- Reliability Monitor
- Problem Steps Recorder
- System Information
Answer and explanation is below.
Answer is C: The Problem Steps Recorder can be used to automatically capture the steps taken by administrators or users including a text description and screen shots during each click. Once captured, this information is saved to a file that can be used by someone else.
Quick Tip: When steps are recorded, anything typed will not be recorded. The comment feature can be used to highlight what the focus of the steps includes. The saved record will be a compiled MHTML file placed in a zip and viewable in a Web browser.
Bonus Question: What free download from Microsoft.com can be used to create a troubleshooting pack for an application running on Windows 7? (Tweet your answer with #pop685a and get a chance to win a Redmond t-shirt! Deadline for entries is Wednesday, June 13.)
Answer to last week's bonus question: Marc's office computer is a member of a domain and Windows 7 is using cached domain information, but Marc's home computer is not. Marc needs to use his home computer name along with username and password to logon: homepcname\username.
Andy Barkl, CCNP, CCDP, CISSP, MCT, MVP, MCDST, MCSE: Security, MCSA: Security, MCSA: Messaging A+, CTT+, i-Net+, Network+, Security+, Server+, CNA, has over 20 years of experience in the IT field. He's the owner of MCT & Associates LLC, a technical training and consulting firm in Phoenix, Arizona. He enjoys dividing his time between teaching in the classroom, writing from his office and consulting on Cisco and Windows deployments. He's also the online editor for MCPMag.com, TCPMag.com, CertCities.com, and a contributing author and editor for Sybex and Cisco Press. He hosts a multitude of exam preparation chats monthly on MCPmag.com and CertCities.com.