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Pop Quiz: Accessing Secure Web Sites with Windows 7

Applies to the "Identifying Cause of and Resolving Security Issues" objective of Exam 70-685: Windows 7, Enterprise Desktop Support Technician.

Q: A company's desktop administrator was contacted by a user who reported they were unable to access secure Web sites. Which option in Internet Explorer should the administrator recommend the user try to resolve the problem?

  1. Add the Web sites to the Trusted Sites zone
  2. Restore advanced settings
  3. Disable any untrusted add-ons
  4. Clear SSL state

Answer and explanation is below.

Answer is D: Using the option Clear SSL state on the content tab within Internet Explorer options can resolve problems users may experience when accessing or attempting to log in to secure Web sites.

Quick Tip: Another option to try would be compatibility view, which is the button that looks like a broken page just to the right of the browser's address bar.

References:

Bonus Question: Which tools included with Windows 7 can be used to audit for security compliance? (Tweet your answer with #pop685e and get a chance to win a rare MCPmag.com baseball cap! Deadline for entries is Monday, November 19.)

Answer to bonus question from last time: The Windows 7 Software Development Kit is a free tool available from the Microsoft Downloads site that can be used to create Windows 7 Troubleshooters.

About the Author

Andy Barkl, MCT/MCITP/MCSA, A+, Network+, Security+, CCNA has been studying technology for 30 years. Of the last 15 years, he has spent much of his time parting the knowledge and experience he has gained through IT exams, over 300, to help others be prepared and successful. He teaches classes in Phoenix, Ariz. where he has lived most of his life. He can be reached by e-mail at andy.barkl@gmail.com.

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