Top 5 Best Practices for Securing Self-Service

Learn the Benefits and Risks of Extending Self-Service.

Date: Tuesday, November 19th at 11:00am PT / 2:00pm ET

Subject Matter Expert: Nick Cavalancia, Microsoft MVP
Moderator: Lafe Low

During this editorial webcast, experts from Redmond magazine will present several modern tactics to help your organization ensure that any self-service capabilities it extends have the highest degree of security.

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Extending self-service tasks to users conveys a variety of benefits—everything from reducing the burden on the help desk for repetitive tasks like password resets to empowering users to feel as if they have more control over their day-to-day tasks.
However, extending self-service like this can also introduce a new level of risk.

When letting users reset their own passwords or recover encryption keys, there is the risk of handing over the keys to the kingdom. When extending self-service capabilities to sensitive functions like password resets, it is critical that users are verified as carefully as possible with multi-factor authentication, sending messages to an associated mobile number, sending one-time recovery keys or even a rolling list of security questions.

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