Incident Response: Opportunities for Automation

Date: Tuesday, April 19 at 11am PT / 2pm ET

DevOps and Agile are commonplace practices in the enterprise today, and the advent of CI/CD pipelines has added monitoring and automation to the process, creating conduits for delivering code changes frequently and reliably.

But when it comes to incident response—the process of relaying data among systems while engaging the right people to resolve everything from data breaches to digital service interruptions—it's still mostly a bunch of people staring at a bunch of screens waiting for things to go wrong.

This Tech Talk applies some of the lessons learned from DevOps and Agile practices to the process of automating incident response in your organization.

In this Tech Talk, you'll learn:

  • Why you should automate your incident response processes
  • How to develop a "value stream map"
  • How to engage and track "resolvers"
  • How to employ "automated remediation"
  • How to think about incidents as "business impacting events"
  • Register now!

    About the presenters:

    Paul Porter, Vice President of Sales Engineering, xMatters, Everbridge

    Paul is the VP of Sales Engineering with over 25 years of IT consulting, sales and presales experience. He joined xMatters, now an Everbridge company, in 2011 and manages the global presales team supporting new and existing clients. Prior to xMatters, he served in presales management and sales roles with Mercury, HP, and multiple startup software companies. He was also a leader within the Advanced Systems Group within Accenture. Paul holds a BS in Computer Science & Math, and a MS in Computer Science from Baylor University.

    John K. Waters, Editor in Chief: Application Development Trends & Pure AI, Editor at Large: Redmond Magazine

    Silicon Valley-based journalist and author John K. Waters has been talking with local luminaries and worldwide technology mavens about an array of technology topics and trends for more than two decades. The author of more than a dozen books, he currently writes the "WatersWorks" developer news blog and hosts The WatersWorks Podcast. And also he co-scripted the documentary film Silicon Valley: A 100 Year Renaissance, which aired on PBS. Follow him on Twitter at

    Duration: 1 hour

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