Contact Center as a Service: The Microsoft Teams Connection
Date: Wednesday, March 22nd at 11am PT / 2pm ET
As companies emerge from the pandemic into a period of economic uncertainty, a regionally scattered workforce and stretched budgets, they find themselves doing more with fewer resources. This mirrors what Microsoft CEO Satya Nadella has observed: "As we saw customers accelerate their digital spend during the pandemic," he wrote in a recent memo to employees, "we’re now seeing them optimize their digital spend to do more with less." Now more than ever, businesses need all the help they can get – especially when it comes to their contact centers.
Microsoft Teams is easily one of the best and most popular platforms for connecting and empowering remote contact center employees in this new hybrid work era, but persistent hurdles prevent businesses from optimizing the solution for their contact centers.
In this informative Tech Talk, contact center experts explain how companies can clear these hurdles with real-world strategies for Teams that will improve productivity and customer satisfaction. Businesses can do more with less using Microsoft Teams, as long as they know how to use it to its fullest potential.
About the presenters:
Talon Morris, Director of Product Marketing, Microsoft Teams Integrations, 8x8
Peter Milligan, Director, CCaaS Product Marketing, 8x8
John K. Waters, Editor at Large, Redmondmag.com
Duration: 1 hour