Organizations large or small must deal with the problem of users occasionally forgetting their passwords. Historically, a forgotten password meant placing a phone call to the helpdesk. However, this tends to be a very poor use of helpdesk resources. When the end user forgets their password, they remain unproductive until they can establish a new password. Similarly, the time the helpdesk technician spends resetting a user’s password might be better spent helping someone else.
Read this white paper to learn about technology for automating password management with tools to: