Cloud CRM Integrations: Deliver Amazing Customer Experiences with Cloud-based CRM Integrations

Today’s contact centers use customer relationship management (CRM) solutions from companies including Microsoft Dynamics, or homegrown systems to capture, store, and make customer information available. However, the contact center platform is often deployed in a silo and doesn’t have a way to easily interact with the CRM. This leaves agents without pertinent customer data to use while engaging with customers. In this paper you will learn why having your CRM tightly integrated with your contact center will help your agents deliver outstanding customer experiences.

Download Now

Terms and Privacy Policy consent

Your e-mail address is used to communicate with you about your registration, related products and services, and offers from select vendors. Refer to our Privacy Policy for additional information.