Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses. At the same time, overall consumer demand is increasing. There are now more consumers purchasing more goods and services across more channels than ever before.

To keep up with these new expectations and increased demand, more and more businesses are adopting AI-powered intelligent virtual agents (IVAs) to automate tasks that are traditionally handled by live contact center agents.

Read this guide to learn:

  • Why IVAs are more powerful than the previous generation of technology
  • Common IVA use cases and cost benefits
  • How Five9 IVAs make it easy to leverage the latest conversational AI from Google, IBM Watson, and more
  • How Five9’s code-free tools and suite of pre-packaged self-service applications streamline the IVA deployment process

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