Evaluating Enterprise Telephony for Microsoft Teams

Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 115 million as of November 2020—a result of the COVID-19 pandemic and the acceleration of work from home. While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing are readily available, but Teams requires a separate solution to enable workers to make calls in the platform. This presents some critical issues.

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