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Microsoft Issues Fixes for Outlook 2010 Beta Bug

Microsoft on Thursday announced fixes for its Outlook 2010 beta to address an e-mail message bloat problem.

The bloat stems from the use of numbered and bulleted lists in e-mail messages. Outgoing messages containing such lists will bulk up with "redundant CSS definitions." Consequently, mail services that limit the size of incoming messages may not display the messages correctly, according to Microsoft's Outlook 2010 blog.

Patches for both the 32-bit and 64-bit versions of the Outlook 2010 beta can be accessed here.

The fixes actually apply to Microsoft Word 2010 beta and are also available via the Microsoft Download Center as Knowledge Base article KB980028. Microsoft's Jeanne Sheldon explained in the Outlook 2010 blog that "though the problem is most readily manifested in Outlook, the root cause is in Word 2010."

Applying the patch will eliminate the bloat caused by future incoming messages, but it does not fix e-mails already received. Microsoft recommends running Outlook 2010's "conversation clean up" feature to reduce the mailbox size. The clean up feature removes older message threads while retaining the most current message in a thread, as described in this blog.

Microsoft fixed this bug in the release candidate version of Office 2010, according to a blog. However, the general public doesn't have easy access to the release candidate version as it was privately released to testers earlier this month.

The Office 2010 beta can run on the same hardware that was used to run Office 2007, according to Microsoft. Older versions of Office do not have to be removed before installing the beta, but Microsoft adds a couple of caveats. First, the Outlook 2010 beta does not play well with other versions of Outlook installed on the same machine. Second, SharePoint Workspace (formerly known as "Microsoft Office Groove 2007") does not coexist with earlier versions.

Microsoft recommends selecting the "custom installation" option of the Office 2010 beta installation program if users want to exclude Outlook 2010 and SharePoint Workspace to avoid conflicts with older versions of those programs. Otherwise, the "express installation" option will add those applications.

Important details to know before installing the Office 2010 beta are described in this blog.

Office 2010 is expected to become generally available in June. Betas for a number of Microsoft's 2010-branded products were released in November.

About the Author

Kurt Mackie is online news editor for the 1105 Enterprise Computing Group.

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Reader Comments:

Tue, Nov 2, 2010 Shemer Israel

I have installed the free beta version for office 2010. I now have a message that the beta software has expired. How can I renew it? If I buy office 2010 will all my messages and addresses be saved ?

Tue, Oct 19, 2010 Alex Green

When I open my e/mails in outlook 2010 I can't open the link. A restriction box appeares and states this operation has ben cancelled due to restrictions in effect on this computer.Please contact your system administrator

Fri, Oct 1, 2010 Tom Flint Maryland

Iam using Office beta2010. Most of the programs but Outlook is nothing but trouble. I have used Outlook 2003 for years never had problems like I am with Outlook 2010. Email is important to me. Tired of messing with it. going to another email program.

Sat, Jul 17, 2010 Sebastian

Word 2007 and Outlook 2010 don't work together, this is something which is not yet fixed and probably will never be fixed, thanks Microsoft. And how does a conversation clean-up help me when I want to see the entire message, not just the limited version? Oh and this bug also caused trouble with my search tool lookeen which showed me always incomplete messages, in the beginning I blamed lookeen, I was so wrong ;) it is always Microsoft.

Thu, May 27, 2010 Dave Philadelphia

Outlook 2010 killed my address book, sent file, inbox.... Outlook 2010 functions properly, but, I am waiting for an answer from Microsoft on how to recover all of my lost info.

Mon, May 3, 2010 Barb KS

I have Outlook 2010 working but it appears that my sent box is empty. Did i miss a setting or is this an issue with Beta? Running in Windows 7 (64bit) Barb

Wed, Apr 28, 2010 Colin UK

I have not installed Outlook 2010 beta because I rely on Outlook 2003 and cannot afford to have teething problems as obviously I couldn't fall back on 2003 after moving to 2010. However I am giving Word 2010 beta a really good workout alongside Word 2003 and really love its usability. I am looking forward (for once) to a new office release!!

Tue, Apr 13, 2010 JWN

I can restore deleted contacts

Sun, Apr 4, 2010 Mohammed uae

before i am used office 2007 outlook now i installed outlook 2010 , but its not supporting the exchange server operating system

Fri, Feb 19, 2010 dave hewlett murphy, TX, USA

I have found out that active sync 4.5 and outlook 2010 do not play together and MS does not seem to be mentioning it.

Sat, Feb 13, 2010 Mike Spokane

I recently installed Outlook 2010 on new machine. Occasionally i get an incoming messsage in small dialogue block and message tone letting me know new message has arrived but the message never shows up in my inbox. Any ideas out there. I am also running windows 7 professional

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