Question: need software for dvd-rom player

keith ward:  anyone there?

Chris:  Keith, I am here to help you with your computer/device issue.  

Please wait a moment while I search for your customer information.

Chris:  Here you go, this page should contain all the information you 

will need.  Is there anything else I can assist you with today?

Chris:  [Item sent - Installation References - DVD]

keith ward:  yes. my dvd rom is the pioneer dvd-114...

Chris:  I am having difficulty finding your customer information. Could 

you please repeat your client id and/or serial #.

keith ward:  and i need all the software and drivers for it, since i 

installed win2k on my desktop. the other dvd software was overwritten 

when i reformatted the hard drive

keith ward:  do you mean my computer's serial#?

Chris:  Without the serial number I may not be able to help you.  

keith ward:  you mean the computer's serial #, right? it's XXXXXXXXX.

Chris:  Thank you; please wait one minute, while I investigate your 

request.

keith ward:  okay.

Chris:  I realize your time is valuable, please wait one minute while I 

research this further.

Chris:  Here you go, this page should contain all the information you 

will need.  Is there anything else I can assist you with today?

Chris:  [Item sent - Installation References - Video]

keith ward:  i don't think you're understanding me. i now have 

windows2000 as my OS, not 98. i did a clean install this afternoon. i need the 

software and drivers to make my dvd player work under 2000.

Chris:  Did you upgrade from Us?

keith ward:  no. i tried to do an upgrade myself, but when that didn't 

work, i put in my G---way system restore cd, which wouldn't work. then 

i just FDISKed the hard drive and started from scratch.

Chris:  We don't support it, that's all we have at the moment at our 

website. You may check the manufacturer website. 

keith ward:  don't support what? win2k?

Chris:  ========-

keith ward:  what was that?

keith ward:  hello?

Chris:  We only support software that were sold trough G---way. 

keith ward:  are you saying that you don't have win2k drivers for my 

dvd player?

keith ward:  if so, what exactly do you ship with your win2k systems 

that have pioneer dvd drives?

Chris:  They are not yet available, use the one I sent you .

Chris:  Thank you for using the G---way Trusted Guide Center.  You will 

receive a transcript of our chat via email.  Our chat session will now 

be closed.

[Chris - user has closed this session]