Network Associates Introduces XML Based Help-Desk Tool
- By Scott Bekker
Magic Solutions, a division of Network Associates Inc, has enabled XML in the new release of Magic Total Service Desk.
The application, which tracks and maintains helpdesk service tickets, is available through a web interface, allowing end users to create tickets through their browser, and enables IT workers to access information across a network.
Extensible Markup Language (XML) enables the integration from back end to interface and allows custom configuration of database categories through a drag and drop interface.
In addition to corporate support departments, Network Associates plans to market the application to Management Service Providers (MSP), a new breed of outsourced helpdesk providers.
The product will ship in April.
Contact Magic Solutions, (800) 338-8754, www.magichelpdesk.com.
Scott Bekker is editor in chief of Redmond Channel Partner magazine.