Tech Line

Duplicate Vista E-Mail Dilemma

If your Windows Mail client is sending duplicate versions of each mail message, here's how to fix it.

Chris: I've just set up a new computer running Vista and I'm getting through all of the Microsoft issues of hardware that ran fine on Windows XP but doesn't want to work with Vista. Now when I send e-mail, it seems to be sending two e-mails at once to the same address and I can't figure out why. I transferred my address book from XP over to Vista via an Easy Transfer Cable. The data appears to be correct and my new address book shows my name only once. Any ideas?
-- Mike

Upon hearing about Windows Mail sending duplicate e-mails, my first instinct was that a duplicate mailbox account was configured in Vista Mail. After Mike had setup Vista and configured his e-mail settings in Vista Mail, he then used Windows Easy Transfer to copy his XP accounts, e-mail and personal files to the new Windows Vista system.

Easy Transfer lived up to its name and easily transferred Mike's settings and files from one system to another. However, with Vista Mail already configured, a duplicate entry to the same mailbox was added to the Vista Mail configuration. A quick check of Mike's system was able to confirm the suspected bug. To resolve this problem, the following steps are needed:

  1. Log on to the Vista System and open Windows Mail.
  2. In Windows Mail, click the Tools menu and select Accounts.
  3. In the Internet Accounts dialog box, click one of the duplicate email account listings and then click Remove.
  4. Click Close to close the Internet Accounts dialog box.
  5. Close Windows Mail.
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Got a Windows, Exchange or virtualization question or need troubleshooting help? Or maybe you want a better explanation than provided in the manuals? Describe your dilemma in an e-mail to the MCPmag.com editors at editor@mcpmag.com; the best questions get answered in this column and garner the questioner with a nifty Redmond T-shirt.

When you send your questions, please include your full first and last name, location, certifications (if any) with your message. (If you prefer to remain anonymous, specify this in your message, but submit the requested information for verification purposes.)

Windows Easy Transfer is very helpful for cloning user settings and files from one system to another. However, if you use this handy tool, just be aware that it's possible that a duplicate setting or configuration may be created if any personal settings were created on the new system prior to the transferring of settings from the old system.

About the Author

Chris Wolf is a Microsoft MVP for Windows --Virtual Machine and is a MCSE, MCT, and CCNA. He's a Senior Analyst for Burton Group who specializes in the areas of virtualization solutions, high availability, storage and enterprise management. Chris is the author of Virtualization: From the Desktop to the Enterprise (Apress), Troubleshooting Microsoft Technologies (Addison Wesley), and a contributor to the Windows Server 2003 Deployment Kit (Microsoft Press).learningstore-20/">Troubleshooting Microsoft Technologies (Addison Wesley) and a contributor to the Windows Server 2003 Deployment Kit (Microsoft Press).

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