News

Microsoft Pulls Vista Update Causing Reboot Problems

Microsoft is stopping automatic distribution of an update required to install Vista SP1 following reports of faulty reboots on some machines.

Late Tuesday, Microsoft Corp. announced it is stopping automatic distribution of an update required to install Vista SP1, KB937287, following reports that it put Vista's automatic update to cycle into an "endless loop" of reboots on some machines.

Windows Vista SP1 is being rolled out this month, and the KB item above is one of two that must be installed before installing Vista SP1.

Reports of the problem began surfacing last week.

"Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we're investigating the problem," wrote Nick White on Microsoft's Windows Vista Blog on Tuesday. "We are working to identify possible solutions and will make the update available again shortly after we address the issue."

White encouraged those suffering from the issue to use system restore to correct it or call call tech support at (866) PC-Safety.

About the Author

Becky Nagel is the vice president of Web & Digital Strategy for 1105's Converge360 Group, where she oversees the front-end Web team and deals with all aspects of digital projects at the company, including launching and running the group's popular virtual summit and Coffee talk series . She an experienced tech journalist (20 years), and before her current position, was the editorial director of the group's sites. A few years ago she gave a talk at a leading technical publishers conference about how changes in Web browser technology would impact online advertising for publishers. Follow her on twitter @beckynagel.

comments powered by Disqus
Most   Popular