Pop Quiz

Pop Quiz: Making, Sharing Recordings in Windows 7

Applies to the "“Identifying Cause of and Resolving Desktop Application Issues" objective of Exam 70-685 Pro: Windows 7, Enterprise Desktop Support Technician.

Q: Which of the following Windows 7 applications allows both administrators and users to record the steps involved in installing a program, troubleshooting a problem, or as training materials?

  1. System Restore
  2. Reliability Monitor
  3. Problem Steps Recorder
  4. System Information

Answer and explanation is below.

Answer is C: The Problem Steps Recorder can be used to automatically capture the steps taken by administrators or users including a text description and screen shots during each click. Once captured, this information is saved to a file that can be used by someone else.

Quick Tip: When steps are recorded, anything typed will not be recorded. The comment feature can be used to highlight what the focus of the steps includes. The saved record will be a compiled MHTML file placed in a zip and viewable in a Web browser.


Bonus Question: What free download from Microsoft.com can be used to create a troubleshooting pack for an application running on Windows 7? (Tweet your answer with #pop685a and get a chance to win a Redmond t-shirt! Deadline for entries is Wednesday, June 13.)

Answer to last week's bonus question: Marc's office computer is a member of a domain and Windows 7 is using cached domain information, but Marc's home computer is not. Marc needs to use his home computer name along with username and password to logon: homepcname\username.

About the Author

Andy Barkl, MCT/MCITP/MCSA, A+, Network+, Security+, CCNA has been studying technology for 30 years. Of the last 15 years, he has spent much of his time parting the knowledge and experience he has gained through IT exams, over 300, to help others be prepared and successful. He teaches classes in Phoenix, Ariz. where he has lived most of his life. He can be reached by e-mail at [email protected].

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