Training Hard to Find? This Might Solve Your Problem

The Born2Learn blog has an interesting admission from the folks who are revamping the Microsoft Training Catalog. From the post, we gather that the person who was involved in the revamp -- in this case, kanthi_s, -- had seen a glaringly obvious problem with the search feature in the catalog:

"On day 1 of my job, I landed on the platform and my first action was to search for Sql Training on the search bar and voila [sic], I received 0 results!! Next, I searched for Office training. Again, 0 results! 0 results retrieved for both SQL and office trainings, when MSL has over hundreds of training products..."

An interesting admission, but there's also a lesson to be learned here: Customers may never tell you that you have a problem.In this case, it took a fresh perspective from someone new to discover such a big problem as this one that has potential revenue implications. I wonder how many customers did the same thing as kanthi_s those many months ago, only to give up without mentioning the problem to MSL. (I admit that I'm one of those people who didn't offer up my feedback back then.) Problems like these aren't just inherent to MSL, so you might check even the most minor of customer or client complaints to see if there's anything bigger that's keeping your business back.

Here's a cool side benefit of that problem: The blog mentions a hefty 25 percent discount on training offerings in the catalog, good until May 31, 2010. Sometimes there's nothing better than a lesson that saves you money, too.

Posted by Michael Domingo on 03/23/2010 at 11:59 AM

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