Coffee Talk: Creating the Perfect Contact Center System
To The Customer... And BEYOND!!!
Date: Thursday, May 19th at 11am PT / 2pm ET
Join us live to receive a $5 Starbucks gift card!
The role and function of the contact center is being redefined and extended in all directions as a universal connection between customers and companies. Not only must the customer experience be omnichannel, the contact center must be robustly connected to every resource they'll need to fulfill every customer request.
Find out why many organizations are re-defining and re-distributing their contact centers, and what you need to get started/support it.
About the presenters:
Our Industry Expert
Howard M. Cohen, Sr. Resultant, The TechChannel Partners’ Results Group
He is a 35+ year executive veteran of the Information Technology industry who today writes for and about the IT channel. He’s a frequent speaker at IT industry events that include Microsoft Inspire, Citrix Synergy/Summit, ConnectWise IT Nation, ChannelPro Forums, Cloud Partners Summit, MicroCorp One-On-One, and CompTIA ChannelCon, frequently hosts and presents webinars for many vendors and publications.
John K. Waters, Editor at Large, Redmondmag.com
Duration: 1 hour