Coffee Talk: The Connected, Collaborative Contact Center: Key to Extraordinary Customer Experience
Date: Tuesday, September 27th at 10am PT / 1pm ET
Join us live to qualify to receive a $5 Starbucks gift card!*
What does it look like when your customer contact center is firing on all cylinders? More than just connecting customers to your company, it connects your call agents to any and every resource they might need to serve customers. It provides answers to customers most frequently asked questions with self-service automation.
For those who want to assure the best of service even during the worst of times, this session is a tour de force of how to best construct a completely connected collaborative customer contact center.
About the presenters:
Our Industry Expert
Howard M. Cohen, Sr. Resultant, The TechChannel Partners’ Results Group
He is a 35+ year executive veteran of the Information Technology industry who today writes for and about the IT channel. He’s a frequent speaker at IT industry events that include Microsoft Inspire, Citrix Synergy/Summit, ConnectWise IT Nation, ChannelPro Forums, Cloud Partners Summit, MicroCorp One-On-One, and CompTIA ChannelCon, frequently hosts and presents webinars for many vendors and publications.
John K. Waters, Editor at Large, Redmondmag.com
**Prize will be distributed to the first 250 attendees who attend the live event for a minimum of 51% of the total presentation. Only valid business e-mail addresses of current employer will be considered. Only eligible for one entry per individual, not per e-mail address. Must be a US resident. No substitutions allowed. False and/or deceptive entries or acts shall render entrants ineligible. No purchase is required. This offer is not valid where prohibited by law. If there is any reason to suspect abuse, fraud, or breach of these terms and conditions, we have the right to void the prize.
Duration: 1 hour