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Repairing Outlook 2007 Data File Errors

Here's how to clean up Outlook 2007 data file errors.

Chris: After upgrading to Outlook 2007, I get a data file error every time I open Outlook. The exact error message I see is "A data file did not close properly the last time it was used and is being checked for problems. Performance might be affected while the check is in progress." After a few minutes, I see the error message "Data file check complete." I'm guessing that Outlook is checking for errors, and since it doesn't find any, does not repair them.

But if there isn't a problem, why does Outlook keep checking in the first place?

Tara, several others have run into the same problem that you describe. I have also personally had to work through this issue as well. When Outlook continually looks for data file errors, that's because Outlook believes there is a problem. However, to repair any errors, the data file -- more specifically the Outlook .pst file -- needs to be offline. So to correct the problem, you will first need to determine the location of your Outlook pst files. To do this, follow these steps:

  1. In Outlook 2007, click the Tools menu and select Options.
  2. In the Options dialog box, click the Mail Setup tab and then click the Data Files button.
  3. In the Account settings window, you will see all of your personal Outlook data files listed. Here, you want to note the full path to each data file. On my system, my Outlook personal and archive folders are stored in the C:\Documents and Settings\Chris Wolf\Local Settings\Application Data\Microsoft\Outlook folder.
  4. Once you have this information, close the Account Settings dialog box and then close the Outlook Options window.

Now that you have the location of your Outlook data files, you need to check and repair them using the Microsoft Office Outlook 2007 Inbox Repair Tool-SCANPST.exe. By default, you should see SCANPST.exe in the Microsoft Office installation folder's "Office 12" subfolder. On my system, SCANPST.exe is located in D:\Program Files\Microsoft Office\Office 12. For additional information on SCANPST.exe, take a look at the Microsoft Knowledge Base article, "How to use the Inbox Repair Tools to recover e-mail messages in Outlook 2002 and Outlook 2003."

To check and repair your Outlook data files, follow these steps:

  1. First, close Outlook 2007.
  2. Use Windows Explorer to browse to SCANPST.exe, then double-click it.
  3. When the Outlook 2007 Inbox Repair Tool opens, click Browse and navigate to the Outlook data file location that you found earlier. Note that you will need to check each file listed. On my system, I start with the file archive.pst. To check that file, you would select it in the "Select File to Scan" dialog box and then click Open.
  4. Now click Start to begin the repair process. If errors are encountered, you will see the window shown in Fig. 1.

    Figure 1. SCANPST spots and gets ready to repair those error-laden .pst files.

  5. Ensure that the "Make backup of scanned file before repairing" box is checked and then click Repair.
  6. Once you see the "Repair Complete" popup, click OK.
  7. Repeat steps 2-6 to scan the same file that was just checked and repaired by SCANPST.exe. Continue to run the check against the same file until no errors are found.
  8. Repeat steps 2-7 for all additional pst files that are located in your Outlook folder.
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Once all of your Outlook .pst files are successfully repaired, you should be able to open Outlook and no longer see the error message that had been plaguing you.

About the Author

Chris Wolf is a Microsoft MVP for Windows --Virtual Machine and is a MCSE, MCT, and CCNA. He's a Senior Analyst for Burton Group who specializes in the areas of virtualization solutions, high availability, storage and enterprise management. Chris is the author of Virtualization: From the Desktop to the Enterprise (Apress), Troubleshooting Microsoft Technologies (Addison Wesley), and a contributor to the Windows Server 2003 Deployment Kit (Microsoft Press).learningstore-20/">Troubleshooting Microsoft Technologies (Addison Wesley) and a contributor to the Windows Server 2003 Deployment Kit (Microsoft Press).

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Reader Comments:

Mon, Aug 12, 2013 Geoff

Have put up with my "Data" error for months. Followed your guide and BINGO...........fixed.

Thu, Jun 13, 2013 FB Portugal

It have worked on. Outlook have not crashed again. I don't know what have damaged the program, but following the reapairing instrutions has been enought to fix the anomalie. Thanks

Sat, Apr 13, 2013 shibu

I scanned with scanpst.exe . I scanned both outlook.pst and archieve.pst. but did not worked . Afte that updated office 2007 to sp3 . solved the problem

Wed, Jan 23, 2013 khaliq Pakistan fsd

its not a work this method its problem consistantly continue,plz help me.....?

Fri, Dec 7, 2012 OST2PST

correction is done, its really works

Wed, Jun 20, 2012 Jo PNG, Port Moresby

Did not find any errors and did not fix my problem. Thanks anyway.

Tue, Mar 27, 2012 Mark ANONYMOUS

worked like a charm. thank you.

Thu, Dec 15, 2011 paul Australia

Ran the above process but repair tool stops working.In task mananger it shows 2 versions of repair tool, both not responding

Mon, Nov 21, 2011 mohieddine geneva

it worked......thx for my Outlook 2007

Mon, Nov 14, 2011 Rene Canada

Hi I would like to know if anyone has run into a similar problem as I have. My Outlook has been running fine for year and a couple days ago I turned it on, and it told me that the Outlook.PST file was not recognized. I followed the steps to repair it, and when I located the file, I noticed it said 0kb. I tried to repair anyways with the SCANPST, and it tells me the tool does not recognize the file, and that no information can be recovered. Any idea what to do?

Sun, Oct 16, 2011 Helen Anderson Hong Kong

You are amazing...I read questions to another MVP (Sue ???), she had no answer. You on the other it in one. Brilliant. Thank you a million times.

Sun, Oct 9, 2011 tezza aust

fantastic, workeda treat thanks great help

Sat, Jul 2, 2011 Gaurav Agarwal Agra

thanks, I found my Error Problem. I am not found my outllook error than i saw ur website then i repair my outlook so thanks alot. why u dont me first.

Sat, Apr 2, 2011 Dan

Although this instruction may not address the specific cause for each individuals error(s), it does however work to correct the .pst file(s) therefore removing the error message.

Sun, Mar 27, 2011 Reign

Thanks for a very informative article. Cheers!

Fri, Feb 25, 2011 phill johannesburg SA

brilliant - worked first time!

Fri, Jan 7, 2011 Phil South Carolina

Worked perfectly. Thanks for the info.

Wed, Oct 20, 2010

Brilliant solution, many thanks for sorting out this annoying nag screen :o)

Fri, Oct 15, 2010 Tim

Thanks for the information, it worked perfectly! I just transfered to a Windows 7 machine and copied my PST file across. The file is 8.4 GB! After reading your post and the comments and following your instructions, the file was fixed within 2 hours. Thanks again! Tim

Fri, Sep 17, 2010 S K Raman

Hi Chris This was very useful and thanks for this posting and it was simple to do though i am not an expert

Thu, Sep 16, 2010 Susan

I have "lost" folders in Outlook 2007 that had many saved messages. They are not in any folder list, recycle bin, deleted folders etc. Is there any way I can find them and return them to my Outlook email program? Thank you. P.S. I am a novice with the innards of computer software!

Thu, Aug 26, 2010 marcus australia

Great stuff! Works perfectly. ..Remember to add \outlook.pst to end of location when copying folder location from address bar.

Sun, Aug 22, 2010


Fri, Aug 6, 2010 PABLO

Great Post! I could not get it to work. I always got an error that said use a disk error checking program. so did throught DOS - RUN - CMD - chkdsk and then chkdsk/r fixed the whole problem actually. In case anyone else has a simiular problem it might be b/c they have a disk error. Thanks for the tips...

Mon, Aug 2, 2010

Thanks! Worked for me.

Mon, Jul 19, 2010 Dion

thank you, thank you, thank you!

Wed, Jul 7, 2010 Amit Sthalekar Pune, India

Thanks a million. Worked perfect

Mon, Jun 21, 2010 Gustavo Dallas, Tx.

You are the man !!!, thanks a lot.

Tue, Jun 15, 2010

works perfectly!!

Tue, Jun 15, 2010

works perfectly!!! thanks!!

Thu, Jun 10, 2010 Sam Fernie

Worked like a charm. good instructions, easy to follow So many thanks

Sat, May 15, 2010

Thank you for your article "Repairing Outlook 2007 Data File Errors". It worked like a charm! By the way, the banner ad for Diskeeper 2010 gives me a broken link. The ad in-line with the article, however worked fine.

Fri, Apr 30, 2010 Terry Seattle

Chris, Great article - fixed my wife's laptop. I did want to ask you a question concerning the backup files. Is there any reason to keep them -- if they are not going to used again -- they're just wasting disk space. Again, thanks for the fix. Terry

Wed, Mar 31, 2010 Bill

I followed your instructions carefully and the error message no longer appeared. thank-you

Thu, Mar 18, 2010 Destiny Canada

Work so cool, now without any error come out.

Thu, Mar 4, 2010 JOHN WV

Thank You, worked great.

Fri, Feb 26, 2010 bruno mauritius


Sat, Feb 13, 2010 susan

A little difficult for a novice like me - but IT WORKED!! Thanks

Fri, Dec 18, 2009 J Lee

Thank you! I disabled some add-ins through the Outlook tools, trust center> add-ins> manage COM add-ins> turned off a few items I had added. I don't know if this was necesary or solved a problem causing my file to get errors in the first place, however it wasn't until your repair instructions that the probelm has finally been resolved. Thanks for getting rid of an annoyance and time waster.

Tue, Dec 8, 2009 Jimbo

Thank you so much - this fixed the problem!!

Mon, Dec 7, 2009 Tariq Changgez Riyadh, Saudi Arabia

I upgraded MS Office from 2003 to 2007 and started facing this problem. By applying your suggested solution, the problem is solved now. Thanks for your help.

Sun, Nov 29, 2009 John W. Vancouver, B.C. Canada

Mr Wolf. Data File repair under Outlook 12 completed successfully - grateful for your post. Cheers, John W.

Wed, Nov 25, 2009 Francois Ontario, CA

This worked perfectly! This is why i love the web! NOTE: be sure to "show hidden files, folders". You'll never find the .pst file unless you do this. I had a fresh install of W7 Pro 64-bit edition and the errors on OUTLOOK 2007 began from the beginning. Searched high and low for a solution for this, finally found one here! thanks again.

Mon, Nov 16, 2009 Rudra INDIA

Thanks it's work

Wed, Nov 11, 2009 Johannes Australia

It works :) Thanks sooo much!!!

Wed, Oct 21, 2009

Yes this works!!!!

Sat, Sep 19, 2009 Bob KY

Worked great for me. Thanks!

Sun, Sep 13, 2009 Ellen

This was happening to me and I fixed it by emptying my Deleted Files folder which I had not emptied in a while and by deleting extra folders I didn't need. It happened again today and I found that it had created a Large Files folder and had saved a lot of e-mails with pictures,etc. As soon as I emptied that folder, it was able to close the files normally in time.

Fri, Sep 11, 2009 Richard Montreal, Canada

It worked, thanks a lot.

Sun, Aug 30, 2009 Essexville, Michigan

this is the best work around or fix by far. I've researched on solutions to this annoying error message from Outlook 2007, and none worked. This one did with no problem. Thanks and keep up the good work.

Tue, Aug 25, 2009 jin

well.. after opening the newly repaired outlook, it seems as though that i am having a different kind of problem - am getting the popup box: outlook is using an old copy of your offline folder file... but i have no idea why this is... am going to do more researching.

Tue, Aug 25, 2009 jin

scanpst has been running for over 10 hours i think now, it didnt find errors and afte rthe backup page, it just whites out, but i do have 40,000 items so it is quite possible that it is still running, the backup file .bak seems to have been reproduced, but the file size is 9,046,313kb vs the original ost which is 9,117,489kb the only issue now is if i should wait further oh wait it just said repair complete ! will report back if i have any updates for all... hehehe

Mon, Jul 27, 2009 Dave

Thank you for that info. It worked. However, Vista would not allow me to search and find the file, or any file, even if I typed the name exactly. Also, I had to cut and paste the file location into the repair exe since I could not browse to the file itself. I am guessing Vista again just didn't want to show me the AppData folder for whatever reason. I am now going to throw my computer into the street and run it over repeatedly with my car and go buy a Mac, even though my Outlook works great now!

Thu, Jul 23, 2009 Luis Chacón Guatemala

Excelent!!! it got stuck for a few minutes (SCANPST.exe), but I let it be, and then the job was done. Thanks

Thu, Jul 16, 2009 ABG

worked like a champ!

Tue, Jul 14, 2009 Steve

It works a treat!

Sat, Jun 27, 2009 jay ct

cannot locate SCANPST.exe. in my computer.

Sun, Jun 14, 2009 Andrew New york

Update!- Just download Microsoft Office service pack 2 and the problem is resolved.

Sat, Jun 13, 2009 Andrew New York

I tried your solution and kept getting the same message. Opened task manager, ended process for Outlook(don't worry about the warning) and that solved the problem. Hope it helps someone else.

Tue, Apr 28, 2009

What happens if you don't use a PST, like me? Echange server...

Sun, Apr 19, 2009 Hlias Athens

Thank you for the procedure, it resolved my problem too :)

Fri, Apr 17, 2009 Anonymous Anonymous

Does not address the cause of the problem.

Thu, Apr 16, 2009 Eric Milne Sydney Australia


All fixed, this error has been driving me crazy with countless sleepless nights for months!!!!

Sun, Apr 12, 2009 Anonymous Anonymous

does not resolve the is a fundamental problemn that microsft should be sorting.

Sun, Apr 5, 2009 Anonymous Anonymous

Seemed to work perfectly! Great help.

Thu, Apr 2, 2009 Stavros Athens

this one worked for me!

Fri, Mar 27, 2009 Ron Michigan

It worked like a charm. Since we are on Exchange, I naturally thought that running scanost.exe would address the problem of "A data file did not close properly....." error message consistantly showing up. That is not the case. Scanpst.exe must be run and pathed to the .ost file.

Everything works fine now. No more error messages

Sun, Mar 22, 2009 jazzdoctor Connecticut

I think that these problems really can be the end I scanned my pst files, redownloaded Outlook, bought RegCure as I was told it was a registry the end removed my Outlook adins and problem fixed! Now it could have been all or any of the above but either the Jott ad in or the Xobni (suspect this was it) was the culprit...good luck

Wed, Mar 4, 2009 Zane Virginia

Worked like a champ!

Thu, Feb 26, 2009 corey australia

Worked perfect as your instructions where very easy to follow. Thanks Mate

Wed, Feb 18, 2009 Anonymous Anonymous

None of these worked for me

Tue, Feb 17, 2009 Anonymous Anonymous

The above process worked for me ... and only ran scanpst.exe once

Mon, Feb 16, 2009 Anonymous Anonymous

I had this same error and your description helped me solve my problem. Perfect explanation thanks so much!

Thu, Jan 22, 2009 Anonymous Anonymous

Solved the problem for me. Lets see how long it stays solved for though.

Fri, Jan 16, 2009 James Anonymous

Thanks for the information - worked perfectly!!

Fri, Jan 9, 2009 Anonymous Anonymous

Worked fine for me. Appreciate the help!

Sun, Dec 28, 2008 Anonymous Anonymous

I read in another post that microsoft onecare is causing the problem. I have onecare installed on my pc so i uninstalled onecare and the problem went away.

Mon, Dec 22, 2008 Scott La

Done a Scanpst till I am blue in the face, and still have the same problem. THIS DOES NOT FIX THE ISSUE.

Sun, Dec 14, 2008 John Las Vegas

This does not solve the problem

Mon, Dec 8, 2008 Ricardo Anonymous

Thanks a lot! It solved the problem!! A Microsoft techie couldn't recommend a solution. Thank you!

Wed, Dec 3, 2008 Justin Minnesota

Thank you so much! Worked like a charm!

Tue, Dec 2, 2008 Anonymous Anonymous

Finally someone knows how to fix this problem. Excellent job my friend instructions were very easy to follow!!

Sun, Nov 30, 2008 Nir Israel

thanks alot, it really helped!!!

Sun, Nov 2, 2008 Alan Colorado

Hallelujah!! Finally a fix that works!! After all the yada yada from other sites a fix that was easy and gosh darn, works.
Thank you,

Mon, Sep 29, 2008 Anonymous Anonymous

Agree with this: "The article doesn't address the cause of the problem at all. The problem isn't that the pst file is corrupt, the problem is that the file remains open when Outlook is closed."

Wed, Sep 24, 2008 Anonymous Anonymous

Worked very well for me. (Win XP SP3 and Outlook 2007). Thanks.

Mon, Sep 15, 2008 Anonymous Anonymous

Worked!!! Thanks!

Mon, Aug 11, 2008 Anonymous Anonymous

I thought that MS had released a hotfix for this but cannot find it. Anyone remember seeing such a hotfix?

Sat, Aug 9, 2008 clear vista ltd UK

We KNOW that the problem is caused by closing down outlook and then windows too quick as although outlook is closed its still running for a short while. However this fixes the problem so the people who give this 1 star are really just moaning. thanks

Wed, Jul 30, 2008 Anonymous Anonymous

Exactly what was required- Thanks

Mon, Jul 28, 2008 Anonymous Anonymous

Chris, you're a gentleman and a scholar.
So far this worked for me. Many thanks for removing a total nuisance.

Thu, Jul 24, 2008 Anonymous Anonymous

Hello guys...found a solution to my problem. Guess what? The iTunes Add In after updating iTunes was causing the problem. I disabled it and it works fine now!!!

Sat, Jul 12, 2008 Anonymous Anonymous

Didn't work for me but I found that removing Google Desktop did - seems to interefere with Outlook's indexing.

Wed, Apr 16, 2008 Pat Anonymous

Thank you, Chris Wolf! I don't use Outlook, but I walked a friend of mine through her Outlook woes using your excellent instructions -- by telephone! The only hiccup was a missing folder which showed up when I told her how to view hidden files and folders. She and Outlook are back on speaking terms.

Wed, Apr 16, 2008 Anonymous Anonymous

Thank you, Chris Wolf! I don't use Outlook, but I walked a friend of mine through her Outlook woes using your excellent instructions -- by telephone! The only hiccup was a missing folder which showed up when I told her how to view hidden files and folders. She and Outlook are back on speaking terms.

Thu, Apr 10, 2008 Anonymous Anonymous

As some one else mentioned the problem is that Outlook remains open as a process. When you turn off your PC this process is terminated so Outlook thinks it was not shut down cleanly!

Thu, Apr 3, 2008 Anonymous Anonymous

It was extremely helpfull for me. Thank you.

Mon, Mar 31, 2008 Anonymous Anonymous

This is ridiculous. Microsoft should put out a fix. We all paid good money for a program that is defective in this area. I think I'll just live with it until they do.

Sun, Mar 16, 2008 Anonymous Anonymous

Worked for me! Thanks a lot!

Thu, Feb 21, 2008 Anonymous Anonymous

I just ran this, and it worked. We'll see if it holds, but I really appreciate even this help. At least I can keep doing this if the problem comes back.

Sat, Feb 16, 2008 Anonymous Anonymous

thanks. Easy, concise instructions. Repaired my problem on the first try. Thanks for helping me with this!

Thu, Jan 31, 2008 Rusty Whitney Portland, Oregon

Chris's fix works exactly as he describes it. Don't know if the problem will remain fixed over time but it was great having direct insturctions for repairing this problem.

Tue, Dec 11, 2007 Russ PNG

Thanks, Chris for your fix. It didn't directly solve my problem but put me on the right track. As for the Anonymous post that this didn't address the CAUSE of the problem, he does state in the 3rd sentence that the Outlook .pst file needs to be closed when Outlook closes (as Anonymous restates with "the problem is that the file remains open when Outlook is closed"). This is indeed the problem. Guess what? Turns out most desktop search software keeps indexing the Outlook files and in my case, since Google Desktop was installed also, that was the problem. Solution was to go into Google Desktop settings and untick all mail-related items (Emails, Contacts, Journal, Calendar, etc.). I had tried running the Scanpst several times and disabled add-ins (my Outlook indexing options were all off and grayed out) but it wasn't until Google Desktop stopped trying to index the mail files (and I'm assuming keeping it open when Outlook closed) that it solved the problem. Hooray!! And thanks for all helpful postings!!

Sun, Nov 18, 2007 Anonymous Anonymous

Excellent! I had tried another solution a while ago and not only did that no work but it was impossible to understand.

This solution was well set out, easy to follow and worked first time ... let's hope Gates and his crowd haven't thought of another error to promtp a return, however!

Many thanks


Tue, Nov 6, 2007 RD Smith WA

Having just recently upgraded to Office 2007, this is good stuff to key in on. I've had the same problems in Office XP Outlook as well.

Sun, Nov 4, 2007 Irv Anonymous

Worked perfectly for me. Thanks.

Thu, Nov 1, 2007 Anonymous Anonymous

Here is the fix:

Go to your Send and Receive options and choose the button that says; "Perform an automatic send and receive upon exiting".

That's it

Tue, Oct 30, 2007 James Gerber Voorhees, NJ

The problem is my case is caused by Google Desktop and repairing the PST file has no effect on the problem because the next time you close Outlook, it will exit without closing the file properly because of Google Desktop's add-in.

Tue, Oct 2, 2007 Anonymous Anonymous

This problem is new and pervasive in Outlook 2007. MS should issue a patch immediately and stop pushing the overhead of managing bad code to their customers!

Thu, Sep 27, 2007 Jeff Anonymous

Google Desktop is the real culprit, not this. A ScanPST works well for a day or two, but the issue will come back if you have Google Desktop installed.

Thu, Sep 20, 2007 Anonymous Anonymous

tried on all 3 pst files and the same problems still apply ;-(( outlook 2007 is by far the worst outlook yet and i just moved from outlook 200o, how i wish i could go back.

Wed, Sep 12, 2007 Eric Denver

This fixes my Outlook problem! OUTLOOK.exe wasn't released even after closing Outlook. But after following this advice, it solves my problem.

Thu, Sep 6, 2007 Chris Colorado

What about for exchange users? This worked on my problem ( I should have known since this util has been around since the start) but I have some folks having this with exchange on SBS 2003

Thu, Aug 23, 2007 Anonymous Anonymous

Perfectly addressed my issue. Thank you.

Wed, Aug 8, 2007 Steve San Antonio

I tried all the above and still had the error. Removed Google Desktop & Google Toolbar and no more errors!

Wed, Aug 8, 2007 Thomas Sweden

Works fine

Tue, Aug 7, 2007 michael miami, fl

worked great! thanks chris!!

Mon, Aug 6, 2007 Ron K Anonymous

Why in the world should someone have to go through such an exercise to fix a problem that many users seem to have? Good grief, this is 2007! How about a fix from MS?

Thu, Jul 26, 2007 AT Anonymous

Excellent- many thanks.

Buy yourself a pint Chris.

Tue, Jul 24, 2007 Anonymous Anonymous

Excellent article.

Wed, Jul 18, 2007 Anonymous Anonymous

really usefull

Tue, Jul 10, 2007 RObb Anonymous

One thing I have noticed and wish to stop is after you open Outlook and close it, outlook.exe still running when you check in the taskmanager. which ranges from 40meg up to 80 megs

Mon, Jul 2, 2007 Anonymous Anonymous

Worked fine. Thanks!

Fri, Jun 29, 2007 Anonymous Anonymous

The article doesn't address the cause of the problem at all. The problem isn't that the pst file is corrupt, the problem is that the file remains open when Outlook is closed.

Wed, Jun 20, 2007 Anonymous Anonymous

If you still have problems after running scanpst, like the person says go into Options | Search, but just de-select the check box "Prompt me when search results may be incomplete etc" Did it for me.

Sun, Jun 10, 2007 Ben Anonymous

The solution that worked for me: Remove the OfficeLive toolbar using Window's control panel. I saw this as a solution on other places on the net. I don't know the reason why this worked, but it worked.

Wed, Jun 6, 2007 Phil Anonymous

Look at your outlook add-ins. If you are using Adobe Contribute or Acrobat, remove them and the problem will go away.

Tue, Jun 5, 2007 BEngt Anonymous

The thing is, I have heard, that when using scanpst.exe, you are most likely to have some kind of dataloss, since the repair finds the error, and deletes the remainder of the file. Is this true?

Tue, Jun 5, 2007 Alex Anonymous

George, Had you recently closed outlook? I've seen instances where you close Outlook, and it's gone from the Task Bar, yet the outlook.exe process is still running when you look in Task Manager. Maybe try rebooting your machine and running scanpst before opening outlook.

Tue, Jun 5, 2007 Chief Brody Anonymous

I did this and it worked for 2 days. Now the error is back. When going into Search Options, "Indexing" and "Search" is greyed out. I have no idea why. This coupled with numerous other bugs/problems with Office 2007 has me seriously looking at going back to Office 2003.

Tue, Jun 5, 2007 George Anonymous

I was very interested in trying out your recommendation on how to fix Outlook 2007 data file error. In following your steps, I get to enter in the file path name of my Outlook.pst file when I double click on scanpst.exe and then get a message that “Outlook is in use by another program. Close Outlook”. Outlook was closed and was not in use by another program. So, I could not get to the repair portion of your steps. Any idea on why my Vista Home Premium PC thinks Outlook is still running or how is Outlook still running even if it is closed? Appreciate a response. Thanks. George

Tue, Jun 5, 2007 Kelly Anonymous

I found this to be a result of the mailbox not be indexed fully prior to closing Outlook. I can't recall where it is, under the Search drop down maybe, but you can see the status of the indexing. You can also go into Options | Search and de-select indexing of the mailbox.

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