TechExcel Unveils ServiceWise 2000
- By Scott Bekker
TechExcel Inc., a provider of integrated Web and LAN solutions for tracking and workflow applications, will introduce ServiceWise 2000, an update to its customer and incident tracking application for technical support and help desk organizations.
ServiceWise 2000 allows companies to configure all of the service agreement plans available to their customers. Service agreements can be based on a fixed fee per incident, annual or multi-year service contracts, or may include a base level of support with additional service charges either by the hour or per incident.
ServiceWise 2000 supports sending and receiving e-mail messages from within the ServiceWise application. ServiceWise 2000 also supports e-mail announcments. Other new features include comprehensive asset management, service agreement management, remote diagnositcs, and pager and voice notification.
The software includes several new add-on modules, including the ServiceWise Asset Manager for both internal help desks and external customer support; the Service Agreement Manager, allowing a company to manage every aspect of service agreement administration; and the ServiceWise Diagnostics Manager, which provides a remote diagnostic solution.
Contact TechExcel, (925) 283-8930, www.techexcel.com.
Scott Bekker is editor in chief of Redmond Channel Partner magazine.