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New MCITP Title for W7

At WPC, Microsoft introduced a new Professional-level certification for Windows 7 that adds a twist, with a requirement that candidates pass one of two hardware-based exams from the Help Desk Institute.

At WPC this week, Microsoft introduced a new Professional-level certification for Windows 7 that adds a twist to an existing title. The MCITP: Enterprise Desktop Support Technician 7, or MCITP: EDST7, resembles its MCITP: Enterprise Desktop Administrator counterpart, but requires that candidates pass one of two hardware-based exams from the Help Desk Institute.

According to this Born to Learn blog post, the upcoming MCITP: EDST7 title tests a candidates skills to implement Windows 7 and ability to deliver those skills in a customer service environment. Candidates get through the first part by passing two exams: 

  • 70-680 TS: Windows 7, Configuring 
  • 70-685 Pro: Windows 7, Enteprise Desktop Support Technician

Candidates then need to pass the latter third of the credential by passing one of these required exams: 

These exams were developed by the Help Desk Institute to test knowledge of hardware implementation and soft skills, such as proper problem resolution, fundamentals of help desk suport; these exams have been available for some time.

What makes the MCITP; EDST7 certification unique is that it's the first time Microsoft has made an external program's certification exams a requirement for obtaining an MCP credential. "This new certification credential is specifically targeted to technical service and support staff," Microsoft's e-mail explains, "an area where HDI’s expertise compliments the technical expertise that the Microsoft certification has always represented."

Microsoft also said that it wants candidates to understand the difference between this title's emphasis on support staff soft skills and the MCITP: Enterprise Desktop Administrator title, which lacks those testing components.

Exam 70-680 went live this week; 70-685 is expected later this year. Information on how to get credit for the HDI exams toward the MCITP: EDST7 title is here.

About the Author

Michael Domingo is Editor in Chief of Virtualization Review. He's been an IT writer and editor for so long that he remember typing out news items in WordStar.

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Reader Comments:

Thu, Sep 2, 2010 The CAT

I hold many Microsoft certifications and I can confirm that back in the late 90's they earned me a level of respect and pay that non-certified candidates did not. Today, nobody really cares about them anymore and there usefulness has worn out it's welcome. Most IT people I see today are paper candidates, people with flashy degrees and no real experience and in most cases, I end up carrying those individuals. Unfortunately, the US is not a leader in this market anymore so it makes sense that IT managers and others who hire IT staff don't have a clue who they're hiring and can only evaluate candidates based upon what they read in eWeek about hiring. In short, the field of IT is suffering from weak management. In most cases, what I've witnessed working in IT in New York City is that your weakest staff members with the least knowledge is usually your managers.

Sat, Feb 6, 2010 Neil Orlando

Microsoft is no longer requiring the HDI certification for MCITP: EDST7. Only two Microsoft exams are required: 70-680 & 70-685. The upgrade exam coming out soon (70-682) is the only test required for those upgrading from MCDST in Windows XP or Vista. The new requirements are on the Microsoft web-site:

Wed, Oct 7, 2009 John Arizona USA

Echo what our friend from India (July 16, anonymous) said. It's a Microsoft money maker and doesn't show who has the real working knowledge.

Sat, Aug 8, 2009 USA

@Richard Siddaway: Security+ was not required... it could optionally satisfy one of the electives.

Thu, Aug 6, 2009 NetAdmin PA, USA

I am actually saddened to see this 'requirement' for a Microsoft Certification. The HDI tests referred to in this article can be taken online with no supervision. In my opinion it cheapens the value of the cert by adding a frivolous add-on. We have a hard enough time weeding through all the paper MCP's and now there is credit to a study at home certification. It's almost as if I can make up my own logo and call myself certified in anything.

Fri, Jul 24, 2009 Michael Irvine

RS, I believe the Security+ exam was among the requirements and optional, but not a requirement. If you passed Sec+ already, you just needed to pass either 277 or 299. If you never took Sec+, you could still opt to take 277 and 299 to attain MCSE:Sec+ status. It's a bit different from the new title.

Sun, Jul 19, 2009 ericlaiys Malaysia

Additional external exam will be good and benefit to candidate. Nowaday candidate are lacking of additional skills and having those external exam improve their knowledge without dependant to Microsoft.

Fri, Jul 17, 2009 him india


Thu, Jul 16, 2009 Richard Siddaway

Its not the first time an external certification has been required. Security+ was required for the MCSE:Security qualification

Thu, Jul 16, 2009 anonymous INDIA

this is really money making step for microsoft. as if anybody can pass the exam for windows vista, windows 7 is not different. and the skills for providing support is gained by any person on the field. like microsoft designing exams 70-293, 70-285 as no one can get knowledge on designing network by just reading these exams. for designing network it needs real world experience, " if you know how to implement the stuf in real world you will be able to design the network ".

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