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Read this new Frost & Sullivan executive brief and learn how to deliver Backup Modernization, Security & Compliance, Hybrid Cloud Acceleration.
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Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. In this paper you will learn three steps you need to transition to an intelligent cloud contact center.
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Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? In this paper, we’ll explore five ways to help you empower your remote agent workforce.
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Today’s contact centers use customer relationship management (CRM) solutions from companies including Microsoft Dynamics, or homegrown systems to capture, store, and make customer information available. However, the contact center platform is often deployed in a silo and doesn’t have a way to easily interact with the CRM. This leaves agents without pertinent customer data to use while engaging with customers. In this paper you will learn why having your CRM tightly integrated with your contact center will help your agents deliver outstanding customer experiences.
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This report compares authentication methods in use in today's organizations and offers steps to help S&R pros ditch the password for good and adopt a Zero Trust approach to authentication.
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This mid-year update to Businesses @ Work looks at the data from the Okta Integration Network (OIN) to understand how organizations are employing new apps and increasing adoption of existing technology to improve productivity and secure their remote workforce during this unique crisis. Our network now includes nearly 8,000 customers and over 6,500 integrations with cloud, mobile and web apps, and IT infrastructure providers.
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Watch this short demo of Veeam® Backup & Replication™ to learn what it protects, its primary features and how to backup and recover virtual machines (VMs). This demo also includes an example of a quick deployment, the configuration of various backup jobs and recovery options for VMs.
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Watch backup demos for widely used applications and databases including: Microsoft Active Directory, Exchange, SharePoint and SQL server; Oracle and SAP HANA; Backup from Storage Snapshots.
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Watch this short demo of Veeam® Backup & Replication™ to learn how to backup and recover physical servers. You will see basic product features and how to create a protection group and backup a Windows server.
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Watch this short demo of the seriously powerful NAS backup capabilities of Veeam® Backup & Replication™. You will see how it’s simple, yet flexible and advanced functionality can allow you to reliably scale protection of massive amounts of data.
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The war on ransomware is real. Today’s organizations need to have a strong, multi-layered defense and strategy to address ransomware. In this paper, Rick Vanover from Veeam® will provide organizations with practical steps they can take to protect data and avoid being in a situation where data loss or ransom payment are their only options.
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Building a successful DR plan is necessary in today’s business environment. However, no one would have thought implementing DRaaS could be such an efficient process, easily accessible to non‑DR experts. DRaaS For Dummies also covers monitoring, testing and executing failovers and failbacks to insure a "healthy" DR environment. Ready, set, DRaaS!
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This Hybrid Cloud Guide provides advice on building a Cloud strategy with Microsoft Azure. Topics include: How to get to the Cloud safely; IT Resilience in the Hybrid Cloud; The power of Azure and Zerto.
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What impact does virtualization have on database instances? Find out what VMware metrics matter with SolarWinds new whitepaper that provides a guide for DBAs to determine the impact, if any, of virtualization on database performance.
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Read this new Frost & Sullivan executive brief and learn how to deliver Backup Modernization, Security & Compliance, Hybrid Cloud Acceleration.