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Architects and engineering leaders are often unsure about whether a comprehensive identity and access management (IAM) solution from an outside vendor is right for their project. This whitepaper features the key factors to consider when making a build vs. buy decision, as well as the advantages of a pre-built solution.
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To meet the high expectations of today’s customers, reduce development time of digital experiences, and eliminate potential security gaps, organizations need to put their customers’ identity front and center. Read a whitepaper to learn more about how Okta can help you meet your customers’ expectations and more.
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See how Customers, Agents, and Businesses feel about great customer service and why customer loyalty starts with great CX.
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This buyer’s guide outlines five critical dimensions for contact center operational success. Based on G2’s process for grid scoring, these standards can help to quickly rationalize the key considerations when assessing and selecting a cloud contact center platform to fit your immediate and long term needs.
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This guide, part of Redmondmag.com's 7-minute guide series and brought to you by a1qa, offers an executive overview of the top software testing trends every CTO, CIO, and IT Manager needs to be aware of.
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The Five9 Adapter for Microsoft Dynamics 365 integration is a powerful, single-pane, customer service and sales platform that enables your agents to focus on the customer experience. Organizations using the combined solution fully capture customer interactions – increasing agent productivity and improving customer service.
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The State of Customer Experience 2020 Survey Report reveals breaking insights on Contact Center investment strategy, emerging channels and technologies, and the newest mission-critical KPIs. Executed on behalf of UJET, in partnership with Canam Research, this survey focused exclusively on Contact Center leaders and executives, gauging their feedback...
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This e-book takes a closer look at how Millennials and Generation Z prefer to communicate, and how their technological preferences are shaping customer support today, and for the future. It also outlines six keys for modern customer support for businesses to deliver effective customer service. These practices will not only increase business appeal to these two influential demographic groups, but please their customers in other demographics, as well.
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This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Office 365 fill the gap of long-term retention and data protection.
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The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.
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Today’s contact centers use customer relationship management (CRM) solutions from companies including Microsoft Dynamics, or homegrown systems to capture, store, and make customer information available. However, the contact center platform is often deployed in a silo and doesn’t have a way to easily interact with the CRM. This leaves agents without pertinent customer data to use while engaging with customers. In this paper you will learn why having your CRM tightly integrated with your contact center will help your agents deliver outstanding customer experiences.
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Are you looking to earn your VCP-DCV 2020 certification or upgrade your existing VCP6-DCV before the clock expires? Well, Shane Williford and Paul Wilk, along with Veeam, have you covered! Grab the latest edition (vSphere 6.7) of our VCP Study Guide.
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Most legacy backup solutions in the market today aren’t very good. Challenges include IT admins lack the time, resources and energy to proactively tackle real business challenges. The frustration is real!
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Building a successful DR plan is necessary in today’s business environment. However, no one would have thought implementing DRaaS could be such an efficient process, easily accessible to non‑DR experts. DRaaS For Dummies also covers monitoring, testing and executing failovers and failbacks to insure a "healthy" DR environment. Ready, set, DRaaS!
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All about DRaaS in 50 pages! Learn how to choose the right DRaaS solution and achieve data availability.