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  • 5 Questions to Ask When Choosing a Cloud Video Interop Solution

    Looking to bring the power of Teams video meetings to your existing room system investments and worried about a long, expensive transition? Cloud Video Interop (CVI) might be the solution for you!

  • CEO Fraud Manual

    Over the last three years, CEO fraud has been responsible for more than $26 billion in losses. Despite these losses, CEO fraud remains a blind spot for many C-level executives who quickly learn the consequences of a weak cyber-risk assessment. Part I explains how top executives in finance are hoodwinked, how organizations are compromised, how millions are siphoned off by criminals, and how fiduciary responsibilities play a role. Part II covers how to prevent this type of attack and what to do if you become the latest victim.

  • The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Experiences

    Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. In this paper you will learn three steps you need to transition to an intelligent cloud contact center.

  • 5 Ways to Empower Remote Agents to Deliver Great Customer Experiences

    Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? In this paper, we’ll explore five ways to help you empower your remote agent workforce.

  • Using Zero Trust To Kill The Employee Password

    This report compares authentication methods in use in today's organizations and offers steps to help S&R pros ditch the password for good and adopt a Zero Trust approach to authentication.

  • Businesses @ Work (from Home)

    This mid-year update to Businesses @ Work looks at the data from the Okta Integration Network (OIN) to understand how organizations are employing new apps and increasing adoption of existing technology to improve productivity and secure their remote workforce during this unique crisis. Our network now includes nearly 8,000 customers and over 6,500 integrations with cloud, mobile and web apps, and IT infrastructure providers.

  • Beat Ransomware - 3 Ultimate Strategies

    The war on ransomware is real. Today’s organizations need to have a strong, multi-layered defense and strategy to address ransomware. In this paper, Rick Vanover from Veeam® will provide organizations with practical steps they can take to protect data and avoid being in a situation where data loss or ransom payment are their only options.

  • Virtualized Databases: Performance Considerations for DBAs

    What impact does virtualization have on database instances? Find out what VMware metrics matter with SolarWinds new whitepaper that provides a guide for DBAs to determine the impact, if any, of virtualization on database performance.

  • 2020 CIO Cloud Data Management Initiatives

    Read this new Frost & Sullivan executive brief and learn how to deliver Backup Modernization, Security & Compliance, Hybrid Cloud Acceleration.

  • Making an impact with Cloud Data Management

    As consumers and customers, we are accustomed to easy, intuitive, and superfast transactions driven by data. Therefore, businesses have the various challenges of managing and mining the data they produce and use, but also ensuring that their digital experience is 100% reliable for their customers — so the chain of trust is never broken.In this new eBook learn how companies like Volvo Car BeLux, Southampton Football Club, Hendrix Genetics and others tackle those challenges with Cloud Data Management.

  • Enhancing Data Protection in Microsoft Office 365

    Like other organizations around the globe, there’s a good chance you’re using Office 365 in your workplace. But are you doing enough to make sure the data within it is being properly protected?

  • Flexible data migration across clouds and hypervisors

    Your data environment is much more diverse, which means your strategies for managing data migration, backup & recovery, and disaster recovery need to be more flexible than ever. This is where we can help.

  • Backup for Microsoft O365. Know your part.

    Microsoft provides a wide array of powerful services within Office 365 that can help your employees connect and collaborate. Unfortunately, a comprehensive backup of your Office 365 data is not one of them. Veeam Backup for Microsoft Office 365 can help! By eliminating the risk of losing access and control over your Office 365 data, you can rest easier knowing your valuable data is secure and always accessible—exactly when and where you need it.

  • Basic Principles of KCS

    KCS, or Knowledge-Centered Service, is a methodology that allows organizations to create a single source of truth. In the contact center, using KCS translates to increased efficiencies and productivity, for improved customer and employee satisfaction.

  • Customer Service Playbook

    Delivering exceptional customer service is no easy task. Use this playbook as your guide when navigating through 5 of the biggest challenges that customer service teams face.