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AWS offers a myriad of innovative services, but it can be hard to estimate the costs for some of these solutions. Here are five services to keep close tabs on throughout your cloud journey.
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To help you understand the costs of your cloud services, we’ve created a pricing cheat sheet of the three most common AWS cloud storage services: object storage (S3), block storage (EBS), and file storage (EFS).
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The biggest challenges for organizations that embrace the public cloud are often related to people and processes, not technology. This whitepaper lays out a framework for best practices in cloud operations, cost management, and security.
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This paper outlines best practices to establish a cloud financial management practice to reduce AWS costs, and guidance on how AWS customers use a cloud financial management solution to execute that practice.
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You have one more reason added to the 6 critical reasons to protect your Office 365 data. This 5-minute read document helps you convince your managers and peers that your organization needs Office 365 data protection.
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With so many organizations looking to find ways to embrace the public cloud without compromising the security of their data and applications, a hybrid cloud strategy is rapidly becoming the preferred method of efficiently delivering IT services. This Hybrid Cloud Guide aims to provide you advice on how to begin building your own cloud strategy.
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How to monitor and prove your organization’s compliance with ISO 27001, CIS Benchmarks, NIST, PCI DSS, HIPAA, DISA STIG, GDPR, BSI IT-Grundschutz, Cyber Essentials, and vendor guidelines on VMware, AWS and Kubernetes.
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Whether it’s implementing self-service as their number one operational challenge, or finding or figuring out how to provide a consistent customer experience across all channels, the survey we sent to contact center professionals showed contact center leaders understand the new and empowered consumer who wants efficient resolutions quickly that they are in control of at all times.
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In the most recent G2 2021 Contact Center Operations Software Report, UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9.
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The US Contact Center Decision-Makers’ Guide (2021) is the industry’s most comprehensive annual report studying the performance, operations, technology and workforce aspects of the US contact center operations. It delivers insight and analysis to help contact center leaders stay competitive and ahead of the trends in today’s smartphone era CX.
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Plan to survive and thrive in the face of natural and man-made data disasters with this comprehensive Disaster Recovery Plan Template. Inventory your organization’s IT infrastructure and critical information, and develop a detailed plan to recover and restore service.
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Spear phishing emails remain a top attack vector for the bad guys, yet most companies still don’t have an effective strategy to stop them. This enormous security gap leaves you open to business email compromise, session hijacking, ransomware and more. Don’t get caught in a phishing net! Learn how to avoid having your end users take the bait.
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This Whitepaper is a must for IT and Security experts planning a hardening project. Hardening professionals’ years of experience are brought to in few pages. This Whitepaper brings practical advice for a successful hardening.
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Defending your IT infrastructure against attack has never been a simple task. But things have taken a decidedly ugly turn of late: More and more attacks are simply seeking the total annihilation of your infrastructure. Any organization can be a target - or simply collateral damage from an attack targeting someone else.
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The pandemic forced many of us to quickly adopt solutions such as Microsoft Teams without having the luxury of having enough time for careful planning. This eBook provides a deep dive into Teams – what the native tools are and are not capable of, and why you may need to take a step back and consider the risks posed by your current Teams deployment.